5 reasons you need an Annual Maintenance Contract for your process and high purity equipment

Downtime in any industry is bad. In the pharma and biotech sector, it is a disaster. Pharmaceutical and biotech processes depend on repeatable results. And repeatable results rely not just on the quality of your equipment – proper and timely maintenance is just as crucial.

Maintaining high-performance equipment requires a specialised skill set. Every company does not necessarily have, or is able to justify the cost of a specialised maintenance team on staff to service equipment. Plus having unqualified personnel service the equipment can only create a bigger problem and lead to breakdowns, downtime and financial losses.

That’s why Annual Maintenance Contracts (AMCs) are so popular and so important. They are one of the most water-tight ways of making sure your equipment is always performing at the top of its game. When a business has these in place, they know for sure that their maintenance needs will be taken care of during the year ahead. 

An Annual Maintenance Contract ensures your equipment is serviced and looked after by trained professionals.

If AMCs aren’t a line item in your annual budget, here are  5 reasons they should be.

Financial planning

When you enter into an AMC, you do so at a predetermined cost. Even without the inclusion of spares and consumables, you can assign a ballpark figure on equipment maintenance spends through the year, taking some of the unpredictability out of your cash flow. 

Often companies realise that with an AMC, they save money, especially if the problem is bigger than anticipated. 

Increase the longevity of your equipment

Your business depends on you getting the most out of your equipment. Small inefficiencies add up and cascade into larger breakdowns that are costly. Preventative maintenance at periodic intervals ensures your machines are always running at top efficiency with minimal chance of breakdown. An AMC with the OEM ensures your equipment is serviced by someone who knows what they’re doing.

Focus on your core

An AMC allows you and your team to focus your attention on the critical aspects of the business, increasing the overall productivity of your enterprise. 

Secondly, it is less expensive to outsource tech maintenance to your OEM. It is their core offering – they will definitely be better at it than your own in-house team.

Expertise on demand

Having a roster of tech professionals on call when you need them will definitely help you sleep better at night. These professionals have acquired vast experience solving problems just like yours for a number of their customers. Chances are they’ve seen it all. 

Secondly, hiring a full-time team is an exorbitant expense your company does not need. 

Emergency support

Preventative maintenance ensures you will never be caught off guard. But in the off chance that does happen, you’ll be able to call on the maintenance people to address the issue so your operations are back on track in no time.

You won’t have to worry about finding people to help you and, hopefully, everything in your workplace will be back on track in no time.

There is an old proverb that aptly explains the need for companies to opt for an Annual Maintenance Contract for their equipment – A stitch in time saves nine. And that exemplifies TSA’s approach to equipment maintenance.  We have several AMC variants to ensure your equipment is getting the care it needs. 

Troubleshooting AMC

Scheduled client visits where our skilled engineers troubleshoot systems and make appropriate recommendations on which replacement parts you should stock. Our expert guidance will keep things running smoothly at your plant.

General AMC

Scheduled maintenance visits and inspections by qualified engineers to guarantee smooth plant operations. Instrument support and Remote Monitoring Systems (RMS) are offered as add-ons (consumables and spare parts not included, though). This one covers all the basics.

Comprehensive AMC

We place qualified staff at your location, along with operational, administrative, and maintenance services, as well as the replacement of faulty spares in accordance with contract requirements (with or without consumables, materials, chemicals, etc.). All the big guns in one contract.

Operational Training

We give your staff in-depth operational training to ensure the efficient running of all your facilities and machinery. That way, your machinery is in good hands, even when our experts aren’t on the ground. 

Instrument Calibration Service (ICS)

All of your equipment is calibrated as part of the ICS, to ensure that vital parameters like pH and conductivity are monitored.

Technical audit

We generate exhaustive reports on process modifications affecting output, energy use, spare parts, inventory, and plant upgrades will be conducted. Technical audits also save downtime by performing routine preventative maintenance on machinery and plants. We’re solving problems before they even crop up. 

Water System Audit

On-demand services to assess your water treatment facility’s operation and provide recommendations for a complete water management solution. 

Experience peace of mind knowing that your technology is working exactly how it is meant to. We. Get. Stuff. Done. 

TSA Water System strives to provide consumers with exceptional value at all times. We are always improving our services to help you accomplish your goals with ease. Reach out to us using the WhatsApp button on your screen.


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For 20 years, we’ve been the go-to problem-solvers for high-purity and injectable process applications in the pharma and biopharma industry. We are relentless about continuous process improvement and upskilling, elevating ourselves and our technology so you can get the job done more efficiently with cost optimisations. Use the form below to schedule a call back from our team.

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Hetal Panchal is the Vice President in Operations department of TSA Process Equipments (A Thermax Group Company) since 1 s t October 2012.

Holding a qualification in Production Engineering and 28 years of industry experience, he specializes in designing advanced equipment for the pharmaceutical sector. His expertise lies in optimizing production lines, improving efficiency, and ensuring compliance with regulatory standards.
Focused on innovation, he has developed systems that enhances productivity, minimizes downtime, and maintains product quality. Staying current with technological trends, they contribute to ongoing improvements in the industry.
His extensive experience has helped identify opportunities for innovation, streamlining operations and reducing costs. Through his specialized knowledge, more efficient manufacturing processes and higher-quality outputs in pharmaceutical production are delivered.

B.C. Mahesh is the Chairperson of TSA Process Equipment Pvt. Ltd. since Feb 2024.

B.C. Mahesh became a member of the Executive Council in August 2013. He is responsible for the Industrial Product Business (IPB), which consists of Process Heating, Absorption Cooling & Heating Solutions, Water and Waste Solutions, Air Pollution Control, Steam Engineering, Channel Business Group, International Business Group, and Enterprise Sales businesses.
As part of IPB, he also oversees the following wholly-owned subsidiaries
of Thermax – Danstoker, PT Thermax International Indonesia and Rifox.Mahesh joined Thermax as a graduate trainee in 1988 and handled the Materials function for various businesses, including global sourcing, till 1996.
He moved to the Power division(P&ES) and grew to the position of Sales Head and subsequently Head of Projects. He took over as the Head of the SBU for Medium Power Plants in 2009 and finally as Head of Power business in 2012.
Mahesh has worked with Thermax for over 30 years in many functions such as manufacturing, supply chain, sales and marketing, and project management, and has played a significant role in the strategy, expansion and diversification of the Power business.Mahesh completed his Mechanical Engineering from the Visvesvaraya Regional College of Engineering, Nagpur in 1988.

Vishal Mehra is the Director of TSA Process Equipment Pvt. Ltd. since Feb 2024.

Mr. Vishal Mehra is currently serving as the Strategic Business Unit Head for Water & Waste Solutions (WWS) at Thermax Limited. Additionally, he holds a directorial position at TSA Process Equipment, which is known for its expertise in ultra-pure and high-purity water technologies and was recently acquired by Thermax.With over 22 years of experience in the industry, Mr. Mehra’s professional focus includes water management solutions, advanced technology development, and business strategy.
His areas of interest encompass cutting-edge technology, growth strategies, organizational effectiveness, and development.
Mr. Mehra is well qualified in business management and strategy transformation, having completed the Senior Executive Program in Business Management and Strategy Transformation from London Business School. This advanced education supports his extensive experience and expertise in the field.

Sandeep Deshpande has been the Director of TSA Process Equipments Pvt. Ltd. since February 2024.

Currently, he serves as the Head of Corporate Finance and the Industrial Product Group at Thermax Limited. With over 21 years of experience in finance, he has developed expertise in financial consolidation, planning, reporting, costing, accounting, controlling and financial modeling.
Currently, he serves as the Head of Corporate Finance and the Industrial Product Group at Thermax Limited. With over 21 years of experience in finance, he has developed expertise in financial consolidation, planning, reporting, costing, accounting, controlling and financial modeling.
Sandeep is a qualified Cost Accountant Company Secretary, and holds a diploma in IFRS and an advanced diploma in financial management from XLRI. He has extensive experience in financial operations, including financial planning, MIS, budgeting, controlling, audits, and cash flow management. His expertise also spans financial reporting, consolidation, mergers and acquisitions, due diligence, business restructuring, and implementing Internal Financial Control (IFC) and Enterprise Risk Management (ERM). Additionally, Sandeep has hands-on experience with Oracle systems, automation, digitization, and business analytics. He is passionate about driving good governance, improving financial reporting, and leveraging automation and digitization to enhance business analytics.

Rajiv Parikh is the COO of TSA Process Equipments (A Thermax Group Company) since April 2024.

Rajiv is a highly accomplished professional with extensive experience in the pharmaceutical and FMCG sectors, specializing in high-purity and process vessels. He played a key role in establishing TSA Process Equipments Pvt. Ltd., driving its growth and success. His deep technical expertise, combined with a strong understanding of client needs, has enabled him to deliver innovative solutions to complex industry challenges.

Throughout his career, Rajiv has excelled in leadership and sales, consistently launching cutting-edge products that have positively impacted the market. His ability to build lasting client relationships and offer tailored solutions has earned him a reputation as a trusted industry leader.

With a background in Mechanical Engineering, Rajiv blends technical proficiency with strategic vision. His contributions have shaped industry standards and positioned him as a key influencer in the pharmaceutical and FMCG sectors.

Apurva Shah is the CEO of TSA Process Equipments (A Thermax Group Company) since April 2024.

With a career spanning over 24 years, Apurva is the visionary CEO of TSA Process Equipments, where he has led the company to new heights in the High Purity & process equipment industry. A graduate in Mechanical Engineering from Mumbai University, followed by an MBA in Business Management from NMIMS, He brings a strong technical foundation combined with a sharp strategic mindset.

His expertise lies in formulating and executing strategies that drive growth and operational efficiency. Over the years, he has cultivated a deep understanding of market dynamics, positioning TSA Process Equipments for continued success in a competitive landscape.

Outside of his professional pursuits. He is an avid reader, with a particular interest in fiction novels, which fuel his creativity and broaden his perspective.